Terms & Conditions

After receiving your booking inquiry, Normandy Guided Tours (NGT) will contact you and send you an invoice for a EU100 deposit. The tour is only confirmed once you pay the deposit.

The balance will have to be paid in cash (Euros) at the end of the tour or by wire transfer at least 15 days before the tour.

If after Normandy Guided Tours (NGT) has confirmed acceptance of your booking you wish to change the dates of your tour we will do our best to accommodate your wishes. Any changes requested after eight weeks prior to commencement may at the discretion of NGT be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.

All cancellations must be notified in writing (including email). If you cancel your tour more than 30 days from the start date of your tour your deposit will be refunded. If you cancel your tour less than 30 days before your tour is scheduled to commence you shall receive no refund of your deposit. (Please note that if the reason for cancellation is covered by your travel insurance you may be able to reclaim these charges from your insurer).

There may be circumstances in which we have to cancel your tour and if this should occur we will return to you all the money you have paid to NGT or offer you an alternative tour. However if the reason for cancellation results from any event beyond our reasonable control including but not limited to hostilities, political unrest, war or warlike activity, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, fire, flood, epidemic or health risk, on advice from any environmental health office or government body, technical problems to transport, airport closures, adverse weather conditions then no refund will be made but you should be able to reclaim any payment already made through your travel insurance.

NGT reserves the unconditional right to refuse a booking or terminate a tour in the event of conduct which in the exclusive opinion of any of its employees or principals is likely to cause distress, damage, danger or annoyance or damage to property belonging to members of your party, employees of NGT, any third party. This includes your failure to advise NGT of any medical condition or disability as described below. If your tour is terminated as a result of any of the conduct described in this paragraph, NGT will not be responsible for any loss, cost, expense or damage sustained by you or any person in your party as a result thereof.

If you have any special need, including any disability, NGT will be pleased to accept your booking insofar as we can accommodate you in our vehicles. Any disability or special requirements must be notified to NGT in writing at the time of booking. You should also be aware that although many sites cater for wheelchairs, there may still be steps or stairs and some sites visited may not be accessible to those with mobility needs.

You and NGT agree that this contract is subject to European law and the courts of Europe shall have exclusive jurisdiction in respect of any dispute or difference arising between the parties. In the event of disruption caused by any circumstance described and in the furtherance and best interests in the continuance of the tour, NGT reserves the unconditional right to alter the itinerary, routes, accommodation arrangements or any other detail as may become unavoidably necessary during the tour arising from reasons beyond our control. We will discuss any necessary changes with you before making them, but NGT will not be obliged to extend the duration of the tour or change the final destination. NGT will not be responsible for any consequential loss to you or additional expense arising from any changes made in such circumstances.

By booking a tour with NGT you warrant that you and all members of your party are physically and mentally fit to undertake the agreed itinerary. For your protection and ours it is strongly recommended that you and all members of your party have in force at the commencement of your tour travel insurance which will indemnify you in respect of the normal risks of travel, including in particular injury, illness or death. Your policy should as a minimum cover the cost of emergency medical treatment, repatriation, loss of baggage, compensation for travel delay, and cancellation fees. If you do not yet have travel insurance and would like advice please see www.travelex-insurance.com.

Any complaints or dissatisfactions should be notified in the first instance to Francis Paz and if not immediately resolved should be notified to NGT within 28 days after completion of the tour. You agree that if the complaint cannot be immediately resolved by NGT to your satisfaction you and NGT will enter into mediation before you take any other action.

NGT is insured in respect of public liability. The company accepts liability for personal injury or death arising out of its negligence or for loss arising out of any breach of contract on its part, but will not be liable for any consequential or purely economic loss whatsoever.

It is understood that by booking a tour with Normandy Guided Tours you have read, understood and agree to the terms and conditions as outlined on this page.